Shipping Policy - High - Quality Pendant Lamps Online Store, Illuminate Your Life

Delivery Area

Products on this site can be shipped to United States, Canada and Australia. Due to the current saddening events, we are unable to ship to Ukraine. We apologize for any inconvenience and thank you for your understanding.

Free Shipping Policy

• We offer free shipping on any order to United States, Canada and Australia.

The Shipping Process (in Working Days) Is as Follows:

Delivery times = Process time (order preparation) + Shipping time

• Order preparation

Once your order information received, we will process the order:

(1) Check the stock.

(2) Confirm whether the item in your order needs to be customized.

(3) Check your shipping address.

(4) Reconfirm whether the item in your order is eligible for our Shipping Policy.

(5) If everything is ready, your order will be shipped from our warehouse.

Please make sure you provide a detailed shipping address (Street Number is necessary). Otherwise, our customer service team will inform you of it. This will may delay shipment.

Once your order shipped, we will send you an e-mail containing a tracking number and query website.

Shipping Methods:

(1) Free Shipping for orders over 60 $:

• Cost: Free shipping for orders over 60 $

• Process Time: 1-2 weeks

Carrier	Corresponding products	Shipping time	Delivery area
DPD	Most normal size and weight products	2 weeks	To most countries such as United States, Canada and Australia
Expedited Express for Small Pieces	Specified products with a small size	1-2 weeks
EMS	Big size but light products	2-4 weeks

(2)Fast Shipping: only available to Norway, Iceland and Cyprus.

• Carrier: UPS/DHL Express

• Cost: $100 per piece

• Process Time: 1-2 weeks

• Shipping Time: 5-7 days

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

The delivery time we mentioned is only an estimate and mainly depends on the shipping time.

And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn’t mean that the product is actually in stock. By the time of order placement, the item may be sold.

Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.

Tariff

There will be tariffs when the max side length of a parcel is more than 60cm. Generally, this possibility is around 5%. If there is a tariff, we will be responsible for 20% of this amount. In most cases, the amount for customs duties is 0-$20 per piece.

If you are not sure about it, please contact us at [email protected]

Compensation for Late Delivery

If the goods are not delivered on time, we very much regret your delayed receipt of the goods and we will provide you with 10% of the order price of the delayed compensation of the goods. We will do our best to ensure that the goods arrive on time.